FAQs

Please consult the camera shop where you bought the product or your nearest TAMRON distributor.

We do not guarantee the performance of the tele converters which are manufactured by the other companies when you use them with our lenses.

Please consult the camera shop where you bought the product or your nearest TAMRON distributor.

For lenses which are compatible with TAP-in Console (sold separately), you can make focus adjustment by yourself.
Please refer to the following page about the TAP-in Console;

TAMRON tele converters for Nikon can be used in the following combinations. It cannot be used with other lenses.

• When shooting subjects with low contrast and/or luminosity values, the camera may be unable to focus.
• Photographic data such as focal length may be displayed incorrectly.
• If you have questions regarding the compatibility of camera models other than the ones listed, please contact your nearest TAMRON distributor. For a list of TAMRON distributors, click here.

TAMRON tele converters for Canon can be used in the following combinations. It cannot be used with other lenses.

• When shooting subjects with low contrast and/or luminosity values, the camera may be unable to focus.
• Photographic data such as focal length may be displayed incorrectly.
• If you have questions regarding the compatibility of camera models other than the ones listed, please contact your nearest TAMRON distributor. For a list of TAMRON distributors, click here.

We do not guarantee the performance of the tele converters which are manufactured by the other companies when you use them with our lenses.

The focal length is specified at an infinite shooting distance and its angle of view (AOV) at an infinite distance is the same as other lenses. AOV at closer distance depends on the mechanical focus design of the lens. An IF (Internal Focus) lens tends to give a wider AOV.

his phenomenon, during close-distance shooting with a macro lens, is not a lens defect, but is a camera characteristic. Macro lenses apply an exposure magnification ratio during close-distance shooting. Usually this value is not displayed, but is just used internally to determine the exposure. However, Nikon cameras show the actual aperture value, so the maximum aperture value displayed on the camera is sometimes smaller than designated on the lens.

The structure of all-in-one zoom lenses with significant telescopic motion is such that zoom creep is unavoidable during their use.
We recommend that you use the "zoom lock switch".

It is quite common for fine particles of dust on, or in front of, the camera's internal imaging sensor to show up in the photo. They are not caused by the lens in any of the following circumstances.

• The flaws appear in the same place even when the focus or zoom is changed.
• The flaws are blurred when the photo is shot with an open aperture, but appear clearly when the aperture is closed.
• The flaws do not appear when another camera is used. Or they appear in a different place.

The phenomenon of the display shaking when VC starts and ends is a normal part of VC's operation and is therefore not abnormal.

* Model B018 uses an electromagnetic lock method locking the VC lens in the center of optical system using electric power supplied by the camera.
Therefore, when the camera power is turned on or the shutter button is pressed halfway, the viewfinder image will move but is not a malfunction.When shooting with the camera fixed on a tripod, turn on the camera power and decide the composition with the shutter button pressed halfway.

When a lens is removed from a camera while VC is active, such as the lens is released from the camera immediately after the shutter was released, a rattling sound will happen.
Please attach the lens to the camera again, and there will be no sound.

The Model A022 (150-600mm G2) and the Model A057 (150-500mm) has the "FLEX-ZOOM LOCK MECHANISM". The mechanism is intended to stop the lens from zooming inadvertently at any position. Rotate the zooming ring to the zoom position, and then apply the lock after you have determined the position.

• Setting the zoom lock: Move the zooming ring to the subject side until the white mark is visible.
• Releasing the zoom lock: Move the zooming ring to the camera side.

There may be a temporary poor contact between the camera and the lens.
Please clean the contacts of the camera and the lens with a clean cloth or silicone cloth and try again.

If the problem cannot be resolved, there may be a problem with the lens.
Please consult the shop where you bought the product or your nearest TAMRON distributor.

Regarding the Lens Update Service Information, please refer to the following page;

Please refer to the following page regarding the way of lens maintenance;

Regarding dust inside the lens, it cannot be removed by yourself. Please consult the camera shop where you bought the product or your nearest TAMRON distributor.Please refer to the following page regarding the way of lens maintenance;

Please consult the camera shop where you bought the product or your nearest TAMRON distributor.

Regarding the Lens Update Service Information, please refer to the following page;

Please refer to the following page regarding the way of lens maintenance;

Regarding dust inside the lens, it cannot be removed by yourself.
Please consult the camera shop where you bought the product or your nearest TAMRON distributor.

Please consult the camera shop where you bought the product or your nearest TAMRON distributor.

For lenses which are compatible with TAP-in Console (sold separately), you can make focus adjustment by yourself.
Please refer to the following page about the TAP-in Console;

All TAMRON Lenses now in the market are maker-specific fixed mount lenses. They cannot be changed (modified or converted by using an adapter) for use with other makers. If you have a mount lens for a certain camera maker, you can only use it on that maker's cameras.

We have discontinued accepting repairs for products that have been out of production for a certain period of time.
*Other models no longer supported repair service,click here.